Data Rights

User Data Deletion

We respect your right to control your personal data. Requests are processed within 30 days.

You have the right to request deletion of your personal data from Bopadi's systems. This page explains what data we hold, how deletion works, and allows you to submit a formal request. Some data may be retained where required by Nigerian law or for legitimate business purposes.

1 What Data We Hold

Depending on your level of engagement with Bopadi, we may hold the following categories of personal data:

  • Identification data: full name, WhatsApp phone number, and email address
  • Transaction records: flight bookings, VTU transactions, payment history, and confirmation details
  • Communication logs: WhatsApp chat history with our bot relevant to service delivery
  • Technical data: IP addresses, device identifiers, and usage logs from our website
  • Waitlist information: name, email, and phone number submitted via our signup form

2 What Happens When You Request Deletion

Upon receiving a valid deletion request, Bopadi will follow the steps below:

1

Verification

We will verify your identity by confirming the phone number or email address associated with your account within 3 business days.

2

Data Review

Our team will identify all data associated with your account across our systems and third-party processors.

3

Deletion or Anonymization

Eligible data will be permanently deleted or anonymized from our active databases and backups within 30 days of verification.

4

Confirmation

You will receive a written confirmation via email or WhatsApp once the deletion process is complete.

3 Data We May Retain

Certain categories of data may be retained beyond your deletion request where required by applicable law or legitimate business necessity:

  • Financial transaction records required for tax compliance, typically for a minimum of 5 years under Nigerian law
  • Data necessary to resolve ongoing disputes or pending investigations
  • Anonymized, aggregated data that cannot be linked back to you as an individual
  • Records required to prevent fraudulent re-registration or service abuse

Please note: Deleting your data will terminate your access to Bopadi services. Any pending bookings or active transactions should be resolved before submitting a deletion request.

4 Submit a Deletion Request

Complete the form below to submit your data deletion request. All required fields must be filled in so we can locate and verify your account.

Request Submitted

We have received your data deletion request. Our team will verify your identity and follow up within 3 business days. Deletion will be completed within 30 days.

5 Alternative Contact Method

If you prefer to submit your request directly or have questions about the deletion process, you can reach our data protection team through the following channels:

Bopadi Data Protection

Email: contact@bopadi.app

Phone: 0906 581 4902

Response Time: Within 3 business days

2026 Bopadi. All rights reserved.

Privacy Policy Terms of Service Data Deletion